Help With Chargeback Dispute
JL UNIQUE SOLUTIONS PTY LTD., a reputable claims management service authorised by the FCA, is your reliable partner when it comes to resolving intricate credit card and debit card disputes.
Understanding the Types of Disputes
Our wealth of experience allows us to effectively handle both “Fraud” and “Goods or Services” disputes, comprehending the subtle differences between these scenarios to represent your case accurately and diligently.
The Complexity of Goods or Services Disputes
Navigating “Goods or Services” disputes can be particularly challenging, especially when transactions occur on merchant websites. Our team of subject-matter experts will skillfully analyse your case and present it to financial institutions worldwide, ensuring we work towards successful outcomes and the recovery of your funds.
Your Partner in the Process – No-Win, No-Fee Approach
Throughout the process, JL UNIQUE SOLUTIONS PTY LTD. works closely with you, guiding you through each step and preparing all necessary documentation and evidence required for your claim. As an FCA-authorised claims management service, we follow a no-win, no-fee approach, demonstrating our unwavering dedication to fighting for your consumer protection rights.
Join Hundreds of Satisfied Clients
Over the years, JL UNIQUE SOLUTIONS PTY LTD. Group has collaborated with more than 800 banks globally, establishing our expertise in the field. Our well-crafted arguments are presented in a language that resonates with bankers, making us a formidable advocate for your interests.
Empower Yourself with Expertise
With merchants often using professional companies to handle chargeback claims, it’s time for individuals like you to access the same level of expertise and support. Trust JL UNIQUE SOLUTIONS PTY LTD. to be your financial advocate, guiding you with care, knowledge, and experience to address your dispute effectively.
Understanding Chargebacks
Understanding Chargebacks: Your Guide to a Protected Transaction
Understanding chargebacks is essential to protecting your transactions. A chargeback refers to the retroactive cancellation and refund of a charge on your credit or debit card. You can request a chargeback from your card-issuing bank in two situations:
- Unauthorised Transaction: If you notice transactions you did not authorise on your account, you can request your bank to reverse the charges.
- Goods or Services Dispute: Even when you willingly make a purchase, you have protection if the goods or services you paid for are not delivered as agreed upon.
How Long Does a Chargeback Take?
The chargeback process can take up to six months, with the typical processing period lasting around three to four months. The time limit to apply for a chargeback varies depending on the card network but generally ranges from 120 to 540 days.
How to File a Chargeback?
To file a chargeback, you will need to submit a dispute request to your bank (issuing bank) to challenge the transaction with the merchant. Your bank will initiate a dispute with the merchant’s bank (acquiring bank) through the credit card network’s dispute resolution centre. Throughout this process, JL UNIQUE SOLUTIONS PTY LTD. expert team is here to assist you, protect your rights and present your dispute effectively for a successful resolution.
The Chargeback Procedure
Navigating Representment and Arbitration: Your Journey with JL UNIQUE SOLUTIONS PTY LTD.
Once issuing banks raise disputes, merchants are given a specific timeframe to respond with a representment. The representment allows merchants to counter your chargeback reasons. If the merchant does not respond, your temporary credit will become permanent. If the merchant disputes the chargeback, the process may enter pre-arbitration or arbitration phases.
For Visa cardholders, if a chargeback is initiated, the merchant has the option to challenge the response by submitting a second representment. This initiates a new 30-day period known as pre-arbitration. If, after pre-arbitration, the acquiring bank still disagrees with the chargeback, the issuing bank may escalate the case to the final stage, arbitration.
Mastercard users have a similar process but with different time frames. The merchant has 45 days to respond to a chargeback, and if a representment is submitted, the cardholder also has 45 days to rebut it, provided the issuing bank permits it. If the acquiring bank allows the rebuttal, it can proceed directly to the arbitration phase of the chargeback process.
On the other hand, American Express, Discover, and Diners Club International follow an internal chargeback process. In this case, merchants have 20 days to respond to a chargeback.
It’s important to note that each payment card network has its own specific guidelines and procedures for handling chargebacks. These timelines are set to ensure fair resolution for both cardholders and merchants and provide a systematic approach to dispute resolution.
JL UNIQUE SOLUTIONS PTY LTD. experienced team stands by your side, guiding you through this journey and ensuring you have the best chance for a successful resolution.